Patient Access Services Supervisor

3 days ago


Manhasset, New York, United States Northwell Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Access Services Supervisor to join our team at Northwell Health. As a key member of our operations team, you will be responsible for supervising personnel responsible for Hospital access services departments/programs, coordinating efforts among clinical personnel, case managers, administrative and support staff as needed.

Key Responsibilities
  • Develop and implement strategies to promote Patient Access Services department goals, selecting, motivating, and training capable team members.
  • Lead the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
  • Supervise the department's day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
  • Supervise, hire, train, discipline, and evaluate the performance of staff; ensure performance appraisals are completed in a timely manner.
  • Analyze, recommend, implement, and monitor approved work-flow changes; process payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
  • Work with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
  • Ensure compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
  • Maintain daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
  • Monitor the inpatient and outpatient registrations for quality assurance.
  • Respond to concerns of patients, families, physicians, and staff.
  • Recommend procedural and system changes to improve operational quality and efficiency; actively participate in process improvement projects.
  • Perform related duties as required.
Requirements
  • Associate's Degree required, or equivalent combination of education and related experience.
  • 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.


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