Account Manager San Jose CA

3 weeks ago


San Jose, California, United States Guardant Health Full time
Job Description

Guardant Health is seeking a highly motivated and experienced Account Manager I to join our team in San Jose, CA. In this role, you will be responsible for driving opportunities in current clients, working with existing accounts to build processes, and identifying patients to send samples. You will also be responsible for overall customer service and account management, ensuring timely sample acquisition, and driving tests per customer in current accounts. Additionally, you will work to streamline customer service, collaborate with sales positions, and identify and develop opportunities between oncology clients and GHI. Your success in this role will be measured by your ability to continually analyze the commercial environment, provide customer feedback to GHI leadership, and ensure team objectives are met.

Responsibilities
  • Drive opportunities in current clients
  • Work with existing accounts to build processes and identify patients to send samples
  • Responsible for overall customer service and account management
  • Ensure timely sample acquisition and drive tests per customer in current accounts
  • Streamline customer service and collaborate with sales positions
  • Identify and develop opportunities between oncology clients and GHI
  • Continually analyze the commercial environment and provide customer feedback to GHI leadership
  • Ensure team objectives are met
Requirements
  • 2-3 years of customer service/sales experience with a history of proven past sale performance
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred
  • Ability to engage in a consultative process that overcomes objections and indifferences
  • Comfortable communicating and presenting at the executive level
  • Ability to work independently, communicate proactively, and manage multiple projects
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem-solving skills
  • Ability to handle sensitive information and maintain a high level of confidentiality
  • Impeccable verbal communication and presentation skills
  • Proficient with Microsoft Office products and Salesforce.com
What We Offer

Guardant Health offers a competitive salary range of $80,000 to $108,000, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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