Field Technician

2 months ago


Bloomington, Indiana, United States Cable ONE Full time

About the Role:

Cable ONE is seeking a skilled Field Technician to join our team. As a Field Technician, you will be responsible for installing and maintaining customer service drops or outlets in residential and business properties.

Key Responsibilities:

  • Connect customers to what they love by installing customer service drops or outlets.
  • Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
  • Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
  • Be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.

Qualifications:

  • A good driving record and a valid driver's license in the state you are applying.
  • Flexibility to go beyond for our customers by working overtime and on-call as needed.
  • Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
  • Demonstrated at least 3 months of customer service or related experience and/or training.

Benefits:

  • Medical, dental, and vision plans – start when you start.
  • Life insurance (self, spouse, children).
  • Paid time off (vacation, holiday, and personal/sick days).
  • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation).

What We Offer:

  • Tuition reimbursement (up to $5,250 on 1st year).
  • Free cable and internet services to associates who live in a serviceable area.
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs.
  • Advancement opportunities.
  • Collaborative work environment.


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