Customer Success Professional

1 week ago


Madison, New Jersey, United States OrganOx Full time
About the Role

OrganOx is seeking a highly skilled Customer Success Manager to join our team. This role is responsible for the onboarding of new customers and maintaining a close support relationship with them following the completion of onboarding.

The ideal candidate will have a strong background in customer success and project management, with experience in managing and growing customer relationships with an expanding customer base.

Key Responsibilities:

  • Project Manage new customer onboarding
  • Partner with the Sales Territory Manager and Operations team to coordinate new device deployments
  • Coordinate device maintenance and service with the customer and OrganOx cross-functional teams
  • Understand customer needs to build and maintain strong, long-lasting relationships

Requirements:

  • Bachelor's degree or equivalent work experience
  • 5+ years of experience in a Customer Success Manager, Account Manager or similar role
  • Clinical hospital setting experience required

What We Offer:

  • Competitive compensation and comprehensive benefits
  • Opportunities for ongoing professional development


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