Customer Success Professional
1 week ago
OrganOx is seeking a highly skilled Customer Success Manager to join our team. This role is responsible for the onboarding of new customers and maintaining a close support relationship with them following the completion of onboarding.
The ideal candidate will have a strong background in customer success and project management, with experience in managing and growing customer relationships with an expanding customer base.
Key Responsibilities:
- Project Manage new customer onboarding
- Partner with the Sales Territory Manager and Operations team to coordinate new device deployments
- Coordinate device maintenance and service with the customer and OrganOx cross-functional teams
- Understand customer needs to build and maintain strong, long-lasting relationships
Requirements:
- Bachelor's degree or equivalent work experience
- 5+ years of experience in a Customer Success Manager, Account Manager or similar role
- Clinical hospital setting experience required
What We Offer:
- Competitive compensation and comprehensive benefits
- Opportunities for ongoing professional development
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