Tile and Stone Customer Support Specialist
5 days ago
Dal-Tile, the largest manufacturer of tile and natural stone in the United States, is currently hiring a highly skilled Customer Service Representative.
This is a fantastic opportunity to work with a close-knit team of dedicated professionals who have made us the success we are today. In return for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.
**Job Description:**
In this role, you will:
- Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- Process sales orders and resolve customer product or service issues.
**Primary Function and Scope:**
- Provides customer account management, including but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
- Handles customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes, and preparation of reports.
**Experience and Knowledge Required:**
- A High School Diploma or GED equivalency is required.
- 2 or more years of call center or customer service experience.
- Familiarity with customer account management is preferred.
**Salary:** $55,000 - $65,000 per year
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