Tile and Stone Customer Support Specialist

5 days ago


Willowbrook, California, United States Dal-Tile Full time

Dal-Tile, the largest manufacturer of tile and natural stone in the United States, is currently hiring a highly skilled Customer Service Representative.

This is a fantastic opportunity to work with a close-knit team of dedicated professionals who have made us the success we are today. In return for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

**Job Description:**

In this role, you will:

  • Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
  • Process sales orders and resolve customer product or service issues.

**Primary Function and Scope:**

  • Provides customer account management, including but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
  • Handles customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Responsible for keying in orders, processing faxes, and preparation of reports.

**Experience and Knowledge Required:**

  • A High School Diploma or GED equivalency is required.
  • 2 or more years of call center or customer service experience.
  • Familiarity with customer account management is preferred.

**Salary:** $55,000 - $65,000 per year



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