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Lift Operations Manager

2 months ago

Bartlett, New Hampshire, United States Vail Resorts Full time

Experience the Thrill of the Outdoors
At Vail Resorts, we offer a multitude of opportunities for our employees to immerse themselves in their love for nature while fostering lasting relationships with colleagues and guests from around the globe.

Transitioning through various seasons or embarking on a year-round career with us means you will enjoy some of the most competitive compensation rates in the industry, complimentary Epic pass(es), free ski and snowboard lessons, a 40% discount on retail items, and the opportunity to develop through Epic Service – our premier training and development program, along with wellness benefits to support your success.

Our team members are the heart of our mission. Delivering an exceptional experience for our guests begins with you. We are currently accepting applications for our seasonal roles until positions are filled.


Employee Benefits:
  • Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.
  • Additional Discounts: More employee discounts on lodging, dining, equipment, and mountain transportation.
  • Retirement Plan: 401(k) Retirement Plan.
  • Support Services: Employee Assistance Program.
  • Professional Growth: Comprehensive training and development opportunities.
  • Referral Incentives: Referral Program.

Position Overview:

Service excellence is the cornerstone of our values at Vail Resorts, and our Lift Operations are integral to providing an extraordinary experience.

As a Lift Operations Supervisor, you will be responsible for ensuring the safe and efficient operation of resort lifts. You will lead with courtesy and expertise, demonstrating a commitment to safety and guest satisfaction.


Key Responsibilities:
  • Oversee daily lift operations, including scheduling, lift operator assignments, and procedural documentation.
  • Conduct daily safety inspections and ensure compliance with safety regulations; assist in emergency situations as needed.
  • Support the recruitment, training, and development of lift operators.
  • Monitor lift operator performance, providing constructive feedback and recognition.
  • Maintain knowledge of and enforce all relevant laws, regulations, and policies to guarantee guest safety.
  • Inspect and maintain all operational equipment and facilities.
  • Address guest inquiries and concerns, ensuring timely and effective resolutions.
  • Perform other duties as assigned.

Qualifications:

A High School Diploma or GED is required; a Bachelor’s Degree in a related field is preferred. A valid driver’s license is necessary, along with 3-5 years of supervisory experience in a relevant area. Strong computer skills, including proficiency in Microsoft applications, are essential. Flexibility to work in various weather conditions is required, and fluency in English is a must.

The expected pay range is competitive and will be determined based on experience.

Vail Resorts is committed to equal opportunity employment. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.