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NexGen Enterprise Systems Support Specialist

2 months ago

Etters, United States Rite Aid Full time
Job Summary

The primary objective of this position is to ensure that system enhancements meet the User Acceptance goals and requirements through the development and implementation of test plans.

This role involves various support tasks such as servicenow tickets and pulling reports as a secondary objective.

Responsibilities
  • Develop and implement User Acceptance Test Plans for all new enhancements to facilitate better execution at time of implementation.
  • Attend and participate in Issues meetings with FSS & IT to identify and resolve procedural issues relating to Pharmacy systems functionality.
  • Develop documentation to ensure that the Best Practices are followed to maximize efficient use of the Pharmacy Systems.
  • Coordinate the testing of the requirements with IT Developers and Quality Assurance department to validate results based on business requirements.
  • Work with Pilot stores during the Pilot phase of the rollout to identify defects or issues to be resolved.
  • Provide analytical support when requested relating to production issues or questions.
  • Liaison with stores to answer procedural 'How to' questions and provide direction on how to find additional documentation.
  • Work with field and corporate associates to support the proper use of new system functionality.
  • Assist with review of various production reports to help identify trends that need to be reviewed for future training or functionality updates.
Qualifications

Education Requirements

GED

Associate Degree

Area of Specialization

LICENCES/CERTIFICATIONS

Not Applicable

Work Experience

Experience

a pharmacy setting

Fair Chance Act

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history.

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

For more detailed information around city/state required notices, click here to access a list of disclosures.

New Jersey Law Against Discrimination (LAD)

The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status).

Indiana Applicants:

It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

Maryland Applicants :

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test.

An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Massachusetts Applicants :

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Drug-Free Workplace Policy

Note to All Applicants Regarding Rite Aid's Drug-

Free Workplace Policy:

Rite Aid maintains a strict policy prohibiting illegal drug activity and using, being under the influence of, or possessing illegal drugs and/or alcohol during the Work Day as well as on Company Property as defined in Rite Aid's Drug-Free Workplace Policy.

Rite Aid conducts post-offer pre-employment drug testing of all job candidates.

Additionally, the Company conducts drug and/or alcohol testing in certain pre-promotion, reasonable suspicion, and post-accident scenarios along with drug loss investigations unless expressly prohibited by law.

You have the right to refuse to submit to testing; however, a refusal to submit to a test when asked will result in the withdrawal of a conditional offer of employment or termination of employment.

All records relating to drug tests shall be kept confidential.

A copy of the policy is available from hiring management upon request.

Applicant Statement

I certify that the above statements are true and complete.

I understand that the making of false statements or omitting information in this Application or in any resume or other materials submitted in connection with this application will be grounds for disqualification from employment or immediate discharge upon discovery thereof.

I further understand that unless specifically altered by a written employment contract, executed by an officer of the Company, my employment will be terminable at will, either by myself or Rite Aid, at any time, with or without cause and with or without prior notice.

I authorize Rite Aid to verify all education, training and professional licensure/certifications claimed by me and to secure from my former employers and references information concerning my professional accomplishments, salary, work characteristics, ability and reasons for leaving.

Every conditional offer of employment with Rite Aid is subject to a criminal background check to determine his or her suitability for the position.

Applicants will be required to sign an authorization to perform a criminal background check only if the applicant receives a conditional offer of employment and I understand that I will be required to submit to a drug test in accordance with Rite Aid policy.

In compliance with the federal Immigration Reform and Control Act, I certify that, if hired, I will provide, within three (3) business days from the date my employment begins, proof of my identity and eligibility for employment in the United States.

EEO Statement

Rite Aid is an equal opportunity employer and is committed to cultivating a diverse work environment where individual differences are appreciated and respected.

It is our policy, through responsible management, to recruit, hire, train, and promote associates regardless of their race, color, national origin, religion, sex, sexual orientation, disability, age, or any other basis protected by state or federal law.

The objective of this policy is to ensure conformity with the principles of equal opportunity employment when making employment decisions and administering compensation, benefits, transfer, and social and recreational programs.

Rite Aid prohibits unlawful retaliation against any person who reports harassment or discrimination.