Tech Support Specialist
4 weeks ago
We are seeking a highly skilled and tech-savvy individual to join our Tech Team at the Rays Baseball Club LLC. As a Tech Team Member, you will be responsible for providing exceptional customer service and ensuring a seamless mobile experience for our fans.
Key Responsibilities:- Work with fans to troubleshoot issues with digital ticketing and in-app concessions/merchandise payments
- Provide expert support for all fan-facing aspects of the MLB Ballpark app, including mobile ticketing, ticket forwarding, digital wallet and rewards, and in-app purchases
- Engage with fans to improve the mobile experience and reflect the fun, safe, and energetic atmosphere of Rays baseball
- Oversee ticket scanning technology and assist fans with ticketing questions
- Troubleshoot issues with online accounts and the MLB Ballpark App
- Be the primary point of contact for Fan Hosts / ticket scanners and concessions/retail staff regarding mobile payments and rewards
- Maintain a clean and sanitized workspace
- Fulfill and assist with special offers, including tickets, discounts, and loaded value
- Assist and be a resource to all fans throughout Tropicana Field
- Assist with various special projects as needed
- Assist with Box Office duties and staff as needed
- Familiarity with Apple and Android apps and cell phone technology, including awareness of Apple/Google wallet features
- Ability to troubleshoot and solve problems/issues as they arise
- Quick learner with respect to software and mobile technology
- Strong attention to detail
- Professional, positive, and friendly personality
- Ability to communicate effectively with fans, coworkers, supervisors, and management team
- Night, weekend, and holiday availability is required
- Must have reliable transportation
- Must meet current safety protocol and standards (PPE, temperature checks, etc.) set forth by the Rays
- Able to work in a high-activity and heavily crowded professional sports venue
- May be required to lift/carry items weighing up to 25lbs on occasion
- Able to work on feet for long periods of time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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