District Operations Supervisor
4 weeks ago
The District Operations Supervisor is responsible for overseeing the daily operations of a district office, ensuring that customer service and equipment processing personnel and activities meet financial and operating objectives. This role involves providing supervisory direction to ensure that staff follow the strategic direction set by the company and adhere to operational regulations and standards.
Key Responsibilities:- Drive Efficiency:
- Analyze information, generate alternatives, and commit to solutions that ensure the efficient use of organizational resources.
- Delegate decision-making authority and task responsibility to ensure efficient execution of key systems and processes.
- Establish plans for executing systems and processes that make efficient use of organizational resources.
- Set challenging goals for the efficient use of organizational resources.
- Engage Employees:
- Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support.
- Delegate decision-making authority and task responsibility to employees to maximize their job ownership and commitment to outcomes.
- Provide timely guidance and feedback to help others excel so they become more committed to their jobs and the organization.
- Create a Customer Service Culture:
- Make customer satisfaction the primary focus when implementing new processes, activities, and culture.
- Encourage the implementation and acceptance of new, customer-focused processes, activities, and culture.
- Set high standards and accountability for customer satisfaction.
- Drive Performance:
- Provide timely guidance and feedback to help others excel.
- Establish performance objectives and development plans, track performance, and evaluate progress toward goals.
- Work tenaciously toward stretch goals for personal and group performance.
- Finance, Product & Industry Knowledge:
- Demonstrate in-depth knowledge of product and service offerings.
- Demonstrate financial acumen and a robust understanding of financial analysis and communication.
- Use insight into market drivers to capitalize on key business opportunities that will create business opportunities.
- Demonstrate knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers.
- Recognize professional trends and business situations that present opportunities.
- Continuous Improvement:
- Encourage exploration of process, product, or service improvement.
- Examine creative and diverse solutions to work issues.
- Maintain an open, flexible environment, being receptive to change.
- Participative Management:
- Give task responsibility to individuals.
- Allow individuals to make decisions about their work.
- Provide leadership, planning, and direction to ensure business objectives and financial goals are achieved.
- Proactively support customer on-site service.
- Hold self and team accountable for timely completion of assignments and achieving expected results.
- Understand and use effective conflict resolution skills, e.g., identify and resolve customer and staff concerns, discrepancies, and disagreements.
- Oversee equipment management practices.
- Promote communication among team members to create visibility for internal staff and customers.
- Make sound and timely decisions.
- Demonstrate in-depth knowledge of medical equipment.
- Manage equipment inventory and par levels consistent with contract terms, pricing, and policies.
- Manage missing and lost equipment, software upgrades, and accessories.
- Use available resources to ensure teams operate efficiently, and handle geographic routing and prioritization to service customers.
- Gain knowledge to be proficient in systems.
- Complete and maintain DOT certification, according to location-specific needs.
- Oversee staffing levels and on-call schedules based on demand.
- Recruit, train, and develop employees. Provide cross- and lateral training, emphasizing continuous improvement and teamwork, and providing ongoing feedback with focused action steps for areas of improvement.
- Understand billing for account invoices and assist with account receivables collections.
- Lead and support continuous improvement initiatives.
- Demonstrate the leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
- Ensure timeliness of district-wide performance appraisals.
- Perform other assigned duties.
- Ability to perform in a fast-paced environment.
- Ability to maintain communication with other departments within the organization.
- Comply with patient privacy laws in all matters.
- Operate with a proactive approach towards safety, health, and quality in compliance with all company, governmental, and customer policies and regulations.
- Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems.
- Excellent communication skills, both written and verbal.
- Time management and organizational skills.
- 3 years of management experience or work experience with demonstrated leadership.
- Prefer healthcare, hospital industry, medical equipment, sales, and services experience.
- Bachelor's degree preferred.
- Healthcare experience preferred.
- Business and financial management expertise to assist with contract management and account margin maintenance.
- Profit and Loss (P&L) statement and budget management experience.
- Demonstrated computer literacy.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required.
- Travel up to 50-75%.
- Valid driver's license.
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