Customs Operations Manager

5 days ago


Woburn, Massachusetts, United States C.H. Robinson Full time
Customs Manager Job Description

C.H. Robinson is seeking a highly skilled Customs Manager to lead our customs brokerage operations and drive strategic growth. As a key member of our team, you will be responsible for overseeing the execution, oversight, and direction of our customs operations, ensuring seamless execution and compliance with regulations.

Key Responsibilities:
  • Leadership and Management: Lead and develop a high-performing team of customs professionals, providing coaching, guidance, and support to ensure exceptional performance and customer satisfaction.
  • Customs Operations: Oversee the planning, execution, and monitoring of customs operations, ensuring compliance with regulations, laws, and company policies.
  • Client Relationships: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their customs and trade requirements.
  • Trade Compliance: Ensure compliance with all relevant trade regulations, laws, and company policies, identifying and mitigating risks to minimize potential disruptions.
  • Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement, implementing changes to enhance efficiency, productivity, and customer satisfaction.
Requirements:
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: Minimum 5 years of recent customs brokerage experience; minimum 3 years of direct people management experience.
  • Skills: Strong leadership, communication, and problem-solving skills; ability to travel up to 10% (domestically and internationally).
Preferred Qualifications:
  • Active Customs Broker License: Strongly recommended.
  • Trade Knowledge: Proven knowledge of customs regulations, laws, and industry best practices.
  • Leadership Skills: Proven ability to lead and develop high-performing teams.
  • Communication Skills: Excellent written and verbal communication skills.

C.H. Robinson is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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