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Member Service Representative

1 month ago

Augusta, Georgia, United States Navy Federal Credit Union Full time
About the Role

We are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Analyze and resolve problems and discrepancies related to member accounts and loans
  • Assist members with submitting consumer, mortgage, and equity loan applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high-production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
About Us

Navy Federal Credit Union is a leading financial institution that provides a wide range of financial products and services to its members. We are committed to providing exceptional service and support to our members, and we are seeking a highly skilled Member Service Representative to join our team.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.