Social Care Network Systems Administrator

3 hours ago

Syracuse, New York, United States Forward Leading IPA Full time
Job Summary

The Social Care Network Systems Administrator is responsible for managing IT solutions and platforms to ensure successful implementation and operation of the SCN. This role involves direct relationship management with closed loop referral vendor(s)/IT and data solution vendor(s) and SCN Leadership to ensure adherence to timelines/deliverables on application implementation.

Key Responsibilities
  • Develop a project workplan that ensures platform(s)/IT solution timelines and deliverables will be met and all key performance indicators communicated as required
  • Direct relationship management with closed loop referral vendor(s)/IT and data solution vendor(s) and SCN Leadership to ensure adherence to timelines/deliverables on application implementation
  • Develop and maintain platform/IT timely onboarding and offboarding procedures for all SCN, partner, and CBO staff
  • Works with Compliance Officer to develop user audit procedures and reporting
  • Serve as the Super User for software/IT use cases and workflows in conjunction with document management of system(s)
  • Communicate regular reporting on user access, connectivity, related key performance indicators, progress and concerns to relevant team members
  • Participate in development of training and educational materials about the platform and SCN IT solution(s)
  • Conduct training and remediation support for organizations as needed to optimize use of the SCN platform(s)/IT solution(s)
  • Maintain liaison with software vendors for product issue escalation, product enhancement requests, user groups, and product news such as upcoming release features and schedules
  • Investigate system problems and coordinates fixes or functional enhancements with software/IT vendors
  • Assist network constituents with alternative system workflows if system functionality cannot be fixed or enhanced
  • Ensure project activities are assigned to appropriate resources for completion
  • Monitor project progress and proactively work to identify and mitigate risks and barriers that may impact implementation of project activities and goals
  • Collaborate as appropriate to establish and manage resource library for systems, processes, and procedures
Requirements
  • Bachelor's in computer information systems or related field or equivalent experience required
  • Minimum of 3-5 years of experience in a systems administrator role, preferably in a healthcare or social services environment
  • Strong project management or related experience required
  • Prior experience managing closed-loop referral platforms preferred
  • Experience within the New York State health care system (population health, behavioral health, Federally Qualified Health Centers, or similar) preferred
Skills and Abilities
  • Excellent organizational and leadership abilities
  • Ability to manage multiple priorities effectively with minimal supervision
  • Outstanding communication and people skills
  • Ability to gather information throughout the lifespan of a project and report out to a variety of audiences
  • Experience seeing project through the full life cycle
  • Strong interpersonal skills, independently resourceful and thrives in a fully remote environment
  • Fundamental understanding of data sharing/data integration/interoperability, between disparate systems
  • Understanding of healthcare, health-related social needs (HRSN) terminology, including screenings, cases, types of interventions, and social needs assessments
  • Comprehensive understanding of the mechanics of healthcare programs, including case management, care coordination, and patient engagement strategies
  • Proven ability to complete projects according to defined timelines and objectives
  • Proficient with MS Office and various business software

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