Admissions Support Specialist, 3:30 PM
2 weeks ago
Job Overview
The Facility Admissions Coordinator plays a crucial role in managing the scheduling, registration, and pre-admission processes within our healthcare facilities. This position operates under general supervision, ensuring adherence to department-specific protocols for data entry and patient selection. Key responsibilities include verifying insurance eligibility, handling pre-certifications, and generating financial estimates.
Key Responsibilities
- Act as the primary contact for patients and visitors, delivering exceptional customer service in Patient Access and Administrative Services.
- Utilize strong interpersonal skills to gather data, assess situations, and collaborate with team members to enhance service delivery while ensuring financial viability.
- Confirm patient and insurance information, check benefits in the system, provide cost estimates, obtain necessary pre-certifications, and collect co-pays.
- Assist patients in navigating clinic locations, ensuring familiarity with registration requirements for accurate billing and reporting.
- Facilitate wayfinding within clinics and optimize scheduling in outpatient departments.
- Communicate insurance coverage details and billing processes effectively to both patients and staff.
- Address coverage discrepancies and ensure documentation accuracy prior to patient admission.
- Maintain scheduling templates and work closely with Care Management and Social Work teams regarding reimbursement and pre-admission processes.
- Contribute to the training of new admitting staff on departmental protocols and procedures.
Qualifications
Education and Experience
- High school diploma or equivalent (GED) is required.
- Preferred certifications and memberships in relevant local organizations.
- A minimum of 1 year of experience in clerical, customer service, or receptionist roles within a healthcare environment is mandatory; 2 years is preferred.
Additional Information
All information is maintained in strict confidentiality in accordance with EEO guidelines.
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