Admissions Support Specialist, 3:30 PM

2 weeks ago


Largo, Florida, United States University of Maryland Medical System Full time

Job Overview

The Facility Admissions Coordinator plays a crucial role in managing the scheduling, registration, and pre-admission processes within our healthcare facilities. This position operates under general supervision, ensuring adherence to department-specific protocols for data entry and patient selection. Key responsibilities include verifying insurance eligibility, handling pre-certifications, and generating financial estimates.

Key Responsibilities

  • Act as the primary contact for patients and visitors, delivering exceptional customer service in Patient Access and Administrative Services.
  • Utilize strong interpersonal skills to gather data, assess situations, and collaborate with team members to enhance service delivery while ensuring financial viability.
  • Confirm patient and insurance information, check benefits in the system, provide cost estimates, obtain necessary pre-certifications, and collect co-pays.
  • Assist patients in navigating clinic locations, ensuring familiarity with registration requirements for accurate billing and reporting.
  • Facilitate wayfinding within clinics and optimize scheduling in outpatient departments.
  • Communicate insurance coverage details and billing processes effectively to both patients and staff.
  • Address coverage discrepancies and ensure documentation accuracy prior to patient admission.
  • Maintain scheduling templates and work closely with Care Management and Social Work teams regarding reimbursement and pre-admission processes.
  • Contribute to the training of new admitting staff on departmental protocols and procedures.

Qualifications

Education and Experience

  • High school diploma or equivalent (GED) is required.
  • Preferred certifications and memberships in relevant local organizations.
  • A minimum of 1 year of experience in clerical, customer service, or receptionist roles within a healthcare environment is mandatory; 2 years is preferred.

Additional Information

All information is maintained in strict confidentiality in accordance with EEO guidelines.



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