Customer Service Representative/Order Puller
1 month ago
CornerStone Staffing is partnering with a company in Keller, TX to staff for Customer Service Representatives. The ideal candidate will be available to handle member inquiries, represent the company, and respond to complex calls related to specialized products.
Key Responsibilities:
- Be available to handle member inquiries and represent the company by answering and documenting all incoming contracts.
- Be willing to be in the warehouse for 3-4 hours a day picking and packing orders.
- Be comfortable standing for multiple hours a day.
- Respond with empathy to complaints and concerns from sponsors.
- Document according to procedure and assist the department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, and member retention.
- Be open and receptive to feedback.
Basic Qualifications:
- 1+ years of Call Center experience.
- Great communication skills.
- Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements.
- Professional phone voice.
- Demonstrate analytical and problem-solving skills.
- Proficient computer skills.
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