Customer Service Representative-Business Office

4 weeks ago


Idaho Falls, Idaho, United States Mountain View Hospital Full time
Job Summary

Mountain View Hospital is seeking a highly skilled Customer Service Representative to join our Business Office team. As a key member of our team, you will be responsible for collecting delinquent accounts, establishing payment arrangements with patients, and following up to ensure timely payments.

Key Responsibilities
  1. Collect delinquent accounts and establish payment arrangements with patients.
  2. Evaluate unpaid accounts and work with collection agencies as needed.
  3. Handle bankruptcy accounts and follow phone etiquette policies at all times.
  4. Provide excellent customer service to patients and other departments.
  5. Answer incoming calls and respond to patient inquiries regarding their accounts.
  6. Set up payment arrangements and monitor accounts to ensure timely payments.
  7. Work with self-paying accounts that are overdue and type and mail collection letters as needed.
  8. Record all transactions and correspondence on accounts and notify collection agencies of payments received.
  9. Prepare bad debt reports and handle medical liens.
  10. Accept and complete other duties assigned by management.
About Mountain View Hospital

Mountain View Hospital is a mission-driven, people-centric organization committed to providing compassionate, cutting-edge care to our patients. We serve the entire Snake River Valley and offer a range of medical services, including wound care, urgent care, oncology, and more.

Qualifications
  • High school diploma or general education degree (GED).
  • One to three months related experience and/or training.
  • Ability to use hospital information systems and operate basic computer functions and software.


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