Graduate Enrollment Operations Assistant

3 weeks ago


Worcester, Massachusetts, United States Clark University Full time
Job Description

About Clark University: Founded in 1887, Clark University is a highly-ranked, student-centered institution that educates approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world. Our commitment to scholarship and inquiry reflects our dedication to "challenge convention and change our world" and to address issues of critical importance to society.

Job Summary

The Graduate Enrollment Operations Assistant is an integral member of the Graduate Admissions team. This role is responsible for assisting the Associate Director with operational functions for all graduate programs. The ideal candidate will have exceptional customer service and organizational skills, strong oral and written communication skills, and the ability to work closely with a diverse student population.

Key Responsibilities
  • Provide customer support by answering emails or phone calls regarding questions, concerns, or requests.
  • Manage initial application file review process, including documentation and test score verification processing.
  • Upload documents electronically to students' applications and perform data processing as assigned by the Associate Director or other departmental staff.
  • Order and maintain office supplies and recruitment materials.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Prior knowledge of Slate CRM preferred.
  • 2+ years professional experience with a strong customer service orientation, preferably in a higher education setting.
  • Strong knowledge of Microsoft Office Word, Excel, and Outlook, required.
  • Excellent organizational and time management skills.
  • General working knowledge and demonstrated use of an organizational database is preferred.
  • Demonstrated ability to multi-task while maintaining a friendly and calm demeanor.
  • Proven attention to detail and methods for ensuring accuracy.
  • Ability to learn quickly and understand how each process is connected to the larger goals of the office and the University.
  • Possess the ability to maintain confidentiality and discretion at all times.
About Clark University

Clark University is a highly-ranked, student-centered institution that educates approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world. Our commitment to scholarship and inquiry reflects our dedication to "challenge convention and change our world" and to address issues of critical importance to society.

We are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture.

We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.



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