Customer Service Representative
3 weeks ago
**Job Summary:**
We are seeking a highly motivated Sales & Customer Service Associate to join our team at Massage Envy Morris Plains. As a Sales & Customer Service Associate, you will be responsible for providing outstanding customer service, promoting the value of Total Body Care, and supporting clinic flow.
**Responsibilities:**
- Provide exceptional customer service and help clients feel valued and understood
- Promote Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and encouraging homecare purchases
- Greet clients, schedule services, answer phone calls, respond to emails, and address questions
**Requirements:**
- 1 year sales experience required
- High school diploma (or equivalent) and previous retail or sales experience preferred
- Critical thinking skills with excellent math and computer abilities and multitasking capabilities
- Great people skills and ability to establish positive relationships with guests
**Perks & Pay:**
- Competitive base pay of $XX/hour plus bonuses and commissions
- Healthcare including medical, dental, and vision plans
- 401(k)
- Paid time off for full-time employees
- Employee referral bonus program
- Employee Assistance Program
- Flexible schedule for better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 20% off all products
**Culture & Support:**
- Trained leadership invested in your success
- Award programs like Sales Associate of the Year
- A caring community celebrating individuality and sharing knowledge
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