Customer Service Representative

3 weeks ago


Morris Plains, New Jersey, United States Massage Envy Full time

**Job Summary:**

We are seeking a highly motivated Sales & Customer Service Associate to join our team at Massage Envy Morris Plains. As a Sales & Customer Service Associate, you will be responsible for providing outstanding customer service, promoting the value of Total Body Care, and supporting clinic flow.

**Responsibilities:**

  • Provide exceptional customer service and help clients feel valued and understood
  • Promote Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and encouraging homecare purchases
  • Greet clients, schedule services, answer phone calls, respond to emails, and address questions

**Requirements:**

  • 1 year sales experience required
  • High school diploma (or equivalent) and previous retail or sales experience preferred
  • Critical thinking skills with excellent math and computer abilities and multitasking capabilities
  • Great people skills and ability to establish positive relationships with guests

**Perks & Pay:**

  • Competitive base pay of $XX/hour plus bonuses and commissions
  • Healthcare including medical, dental, and vision plans
  • 401(k)
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • Flexible schedule for better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 20% off all products

**Culture & Support:**

  • Trained leadership invested in your success
  • Award programs like Sales Associate of the Year
  • A caring community celebrating individuality and sharing knowledge


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