Customer Service Representative

2 days ago


Morris Plains, New Jersey, United States Massage Envy Full time
Overview

At Massage Envy Morris Plains, we strive to deliver an exceptional experience for our clients. As a Sales & Customer Service Associate, you will be the face of our brand, ensuring that every guest feels valued and understood.

Salary

$XX/ hour plus bonuses and commissions make this role highly competitive. With a strong focus on sales and customer service, you will have the opportunity to earn a substantial income while growing your skills in the industry.

Job Description

We are seeking a skilled professional to join our team as a Sales & Customer Service Associate. In this role, you will be responsible for:

  • Providing outstanding customer service and building positive relationships with guests.
  • Promoting the value of Total Body Care by educating clients on new and expanded services.
  • Scheduling services, answering phone calls, responding to emails, and addressing questions.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
Benefits

We offer a range of benefits to support your well-being and success, including:

  • Competitive base pay.
  • Bonuses and commissions.
  • Healthcare including medical, dental, and vision plans.
  • 401(k) plan.
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 20% off all products.


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