Customer Service Representative

1 month ago


Wayne, New Jersey, United States Russo Bros Full time
Job Title: Customer Service Representative

At Russo Bros, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Answer and handle high-volume customer calls with a sense of urgency and professionalism.
  • Convey a positive impression of the company while establishing and building long-term customer relationships.
  • Communicate effectively with Dispatch and Service teams to ensure proper customer handling.
  • Successfully convert customer requests into booked appointments that meet or exceed customer expectations.
  • Correctly address customer needs by quickly identifying the best path to resolution and taking action.
  • Capture and distribute customer concerns to the appropriate service team(s).
  • Accurately collect and enter all necessary customer information into the day service database.
  • Contribute to the department and company's success by meeting and exceeding all performance objectives.
Requirements:
  • A positive, friendly, and helpful demeanor.
  • Self-starter with a strong self-accountability mindset in achieving set individual and team goals.
  • Superior communication (oral, written, and over the phone) skills.
  • A self-starter who will thrive working independently and on a team.
  • Good listener, empathetic, and customer-focused.
  • Problem-solving with the ability to prioritize.
  • Organized and able to multi-task with attention to detail.
  • Proficiency with computers, especially Microsoft Office software.
Benefits:
  • Competitive dental, vision, and healthcare plans.
  • 401(k) matching.
  • Short-term and long-term disability.
  • Life insurance.
  • PTO.
  • Paid holidays.
  • Employee Assistance Program (EAP).


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