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Executive Team Leader
2 months ago
We are seeking a highly skilled and experienced Executive Team Leader to join our Service and Engagement team at Target. As a key member of our leadership team, you will be responsible for driving guest service excellence and delivering exceptional results in a fast-paced retail environment.
Key Responsibilities- Lead a team of Guest Advocates and Service and Engagement Leaders to deliver exceptional guest service and drive sales growth.
- Develop and implement strategies to drive guest engagement, problem-solving, and resolution.
- Manage department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies to drive business results.
- Recruit, select, and talent manage hourly team members and leaders to drive business success.
- Develop and implement training programs to drive proficiencies for all front-of-store experiences.
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
- Establish a culture of accountability through clear expectations and performance management.
- Understand business reporting and guest insights to identify opportunity areas and drive business results.
- Respond to negative guest shopping experiences by de-escalating situations and ensuring team members feel supported to make things right for the guest.
- Manage store experience by anticipating and reacting to staffing or scheduling needs based on fluctuations in guest traffic and sales.
- Ensure team leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences.
- Be the champion of physical and digital offerings to ensure team members can inform, educate, and promote the suite of benefits, features, and offerings that reward guests and enhance their shopping experience.
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience.
- 4-year degree or equivalent experience.
- Strong interpersonal and communication skills.
- Strong business acumen.
- Ability to manage conflict, lead, and hold others accountable.
- Relate well with and interact with all levels of the organization.
- Strong cognitive skills, including problem analysis, decision making, financial, and quantitative analysis.
- Ability to learn and adapt to current technology needs.
- Manage workload and prioritize tasks independently and with a team.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
