Store Operations Manager
6 days ago
About Us:
Barnes & Noble is a leading bookseller dedicated to providing an exceptional customer experience. We're seeking a highly skilled Store Operations Manager to join our team.
Job Overview:
The Store Operations Manager will be responsible for delivering excellent customer service, managing store operations, and driving sales through effective resource management. This role requires strong leadership skills, attention to detail, and the ability to work closely with the store manager.
Key Responsibilities:
Ensure consistent, friendly, and informed service to customers, setting an example and training the store team to deliver first-class service.
Maintain a vibrant bookstore by flawlessly executing basic bookstore operations.
Assess the store from a customer's perspective, using insights to identify areas for improvement and influencing changes with the store manager.
Develop and model handselling skills to drive successful campaigns, such as Our Monthly Picks and preorders, establishing book expertise and driving sales.
Foster the growth of the bookselling team through engagement, coaching, and feedback, identifying individual strengths and recommending talent for development within the store.
Achieve sales goals and deliver operational excellence by timely execution of all processes, minimizing loss and maximizing efficiency.
Ensure compliance with company standards regarding safety, customer communication, and store operations.
Communicate effectively with the store team on key issues and messages, creating a culture that reflects the values of the company.
Collaborate with other locations to improve overall performance and contribute to the success of the cluster structure.
Work on the selling floor, requiring physical activity (standing, bending, lifting, climbing).
Open and close the building, ensuring the safety of employees and customers.
Requirements:
Strong knowledge of various genres and the book industry, demonstrating enthusiasm for books in daily service to the local community.
Experience managing and developing employees at all levels, possessing effective organization, planning, and prioritization skills.
Ability to delegate tasks, communicate effectively, and build collaborative working relationships at all levels.
Deliver honest and constructive feedback, prioritizing customer experience above all else.
Commit to developing booksellers, executing basic bookstore operations flawlessly, driving results through thoughtful development, and providing clear direction and feedback when running the store.
Estimated Salary:$55,000 - $65,000 per year.
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