Healthcare Access Specialist

7 days ago


Phoenix, Arizona, United States TEKsystems Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at TEKsystems. As a Patient Services Representative, you will play a critical role in ensuring the smooth operation of our healthcare services.

Key Responsibilities
  • Scheduling and Registration: Schedule and register patient appointments, and provide information for other requests, such as addresses, directions, phone numbers, and hours of operation.
  • Communication and Customer Service: Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. Answer, screen, and process a high volume of incoming calls in a professional manner.
  • Patient Support: Assist new members with introduction to and explanation of available services, processes, and availability of providers. Update patients of the status of their referral or authorizations.
  • Appointment Scheduling: Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers. Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
  • Communication and Coordination: Communicate with patients and internal and external ordering physicians' offices, complex exam preparation instructions, including pre-procedure laboratory test requirements and other necessary preparations instructions. Send out accurate and complete communication to physicians or other healthcare providers.
Requirements
  • 3-4 weeks of training, Monday through Friday, 8am-5pm
  • 20 hours a week, with varying schedules, including high call volume days and shorter shifts
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.



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