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Data Processing User Support Technician

1 month ago

Waikoloa, Hawaii, United States Hawaii State Department of Education Full time
Job Summary

We are seeking a highly skilled Data Processing User Support Technician to join our team at the Hawaii State Department of Education. The successful candidate will provide technical support and training to users on system equipment, procedures, and computer application programs.

Key Responsibilities
  • Provides training and assistance to users on system equipment, procedures, and computer application programs.
  • Troubleshoots hardware and software computer problems, including operating systems, internet, and problems with various applications.
  • Maintains contact with users to monitor the effectiveness of training and reinforce training.
  • Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department.
  • Performs work-site installation and reinstallation of system hardware and software and other PC-supported applications.
  • Schedules and coordinates training center activities, orders supplies, maintains inventory, and coordinates the maintenance and repair of training center equipment.
Requirements
  • Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling, and punctuation.
  • Experience which demonstrated knowledge of correct English grammar and usage, the ability to read, comprehend, and apply written instructions, and a high degree of verbal skill may be substituted for the required education.
  • At least one year of experience in preparing outlines, visual aids, and informational material for group presentations and demonstrated the ability to interact directly with people and speak to and provide technical instructions or information to groups of people.
  • Effective use of personal computers, peripheral equipment, and a variety of applications, including word processing, electronic mail, spreadsheet, and data base management.
Substitutions Allowed
  • A Bachelor's degree in education or a professional diploma in education from an accredited college or university which provided knowledge of and the ability to prepare outlines, visual aids, and informational material for group presentation may be substituted for all of the General Experience.
  • Successful completion of fifteen semester credits from an accredited college or university may be substituted for six months of General Experience, up to a maximum of one year of experience, but not for the experience which involved preparing training outlines/lesson plans, etc.
  • A Bachelor's degree in Information and Computer Science from an accredited college or university may be substituted for all of the Specialized Experience.
  • An Associate in Science Degree in data processing from an accredited college may be substituted for all of the Specialized Experience.
  • A Certificate of Achievement (30 credits) in data processing from an accredited college may be substituted for one year of the Specialized Experience.
  • A Certificate of Completion (12 credits) in Data Processing from an accredited college may be substituted for six months of the Specialized Experience but not for the experience which involved providing assistance and advice to users in resolving hardware and software problems.
Quality of Experience

Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that the applicant has the ability to perform the duties of the position for which applicant is being considered.

Lift and Carry Requirement

Applicants must possess the ability to lift/carry objects weighing up to 40 pounds unassisted.