Customer Service Representative

3 weeks ago

Waikoloa, United States Ursus Inc Full time

Our Client - an Industry Leading Utilities Organization - is seeking a Customer Service Representative to bring onto the team. Please see below for details:

Job Title: Customer Service Representative
Location: Big Island, Hawaii
Duration: 6 month + Contract
Salary Range: 18-23/hour

ESSENTIAL FUNCTIONS:

  • Accurately balance and complete a daily cash report
  • Takes customer orders and provides high-quality customer service as necessary
  • Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
  • Enters data into the computer as required with speed and accuracy
  • Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
  • Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
  • Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
  • Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
  • Updates customer accounts as needed
  • Corresponds with customers regarding metered billing status
  • Scans and saves service orders, files customer and system service orders
  • Participates in the Company's Continuous Improvement Process
  • Performs other similar duties as assigned
MINIMUM QUALIFICATIONS:
  • High school diploma or GED
  • Five years of customer service experience in an administrative or clerical capacity
  • Excellent customer service skills with a pleasant and professional manner
  • Must be available to work extended hours as required for customer needs
  • Valid State Driver's License
Required Knowledge, Skills, and Abilities:
  • Account skills for compiling adjustment and completing deposits
  • Fast and accurate data entry skills
  • Proficient with Outlook, Microsoft Word and Excel
  • Proficiency required in handling and balancing cash
  • Knowledge of English usage, spelling, grammar, and punctuation
  • Knowledge of office methods and equipment, including filing systems
  • Knowledge of principles and practices of customer service
  • Ability to operate a personal computer and other office equipment
  • Ability to manage multiple tasks accurately and with good humor
  • Ability to take initiative to address and resolve problems.
  • Ability to work as a team member.
  • Ability to perform procedures in an organized and accurate manner.
  • Ability to understand and carry out verbal and written instruction.
  • Ability to communicate clearly and concisely both verbally and in writing.
  • Ability to use logical and creative thought processes to develop solutions according to written specification and/or verbal instructions
  • Ability to prioritize and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines


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