IT Infrastructure Lead
4 weeks ago
Job Title: Lead Information Technology Specialist
Job Summary:
We are seeking a highly skilled Lead Information Technology Specialist to join our team at ALTA IT Services, LLC. As a key member of our IT department, you will be responsible for leading our server support team and ensuring the smooth operation of our network infrastructure.
Key Responsibilities:
- Monitor network and systems status using SolarWinds and take action to address problems or issues.
- Assign work orders to operations support technicians and personally follow up on urgent actions.
- Provide statistical reporting data on post communications links as required.
- Maintain a log and track metrics on network outages.
- Update post databases and maintain up-to-date IP lists on SharePoint.
- Take action for technical faults or issues and maintain cleanliness and organization of documentation.
- Ensure all tickets are acted on promptly and closed out meeting established metrics and service level agreements.
- Maintain the operations support duty roster and ensure 24/7/365 customer support is available.
- Ensure technical support and commissioning operations are conducted in accordance with applicable policies and standards.
- Initiate, plan, execute, monitor, and control special projects under the direction of the NOC Manager.
- Serve as shift lead and subject matter expert for technical and resource management.
Qualifications:
- A degree in computer science or a related discipline is preferred.
- Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
- At least two years of hands-on experience in a PC/network helpdesk or technical support environment.
- At least one year of network support specific experience.
- Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
- Experience supervising small technical teams.
- Good IT experience base to draw upon and ability to learn new applications and related hardware devices under general supervision.
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