IT Infrastructure Lead

4 weeks ago


Alexandria, Virginia, United States ALTA IT Services, LLC Full time

Job Title: Lead Information Technology Specialist

Job Summary:

We are seeking a highly skilled Lead Information Technology Specialist to join our team at ALTA IT Services, LLC. As a key member of our IT department, you will be responsible for leading our server support team and ensuring the smooth operation of our network infrastructure.

Key Responsibilities:

  • Monitor network and systems status using SolarWinds and take action to address problems or issues.
  • Assign work orders to operations support technicians and personally follow up on urgent actions.
  • Provide statistical reporting data on post communications links as required.
  • Maintain a log and track metrics on network outages.
  • Update post databases and maintain up-to-date IP lists on SharePoint.
  • Take action for technical faults or issues and maintain cleanliness and organization of documentation.
  • Ensure all tickets are acted on promptly and closed out meeting established metrics and service level agreements.
  • Maintain the operations support duty roster and ensure 24/7/365 customer support is available.
  • Ensure technical support and commissioning operations are conducted in accordance with applicable policies and standards.
  • Initiate, plan, execute, monitor, and control special projects under the direction of the NOC Manager.
  • Serve as shift lead and subject matter expert for technical and resource management.

Qualifications:

  • A degree in computer science or a related discipline is preferred.
  • Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
  • At least two years of hands-on experience in a PC/network helpdesk or technical support environment.
  • At least one year of network support specific experience.
  • Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
  • Experience supervising small technical teams.
  • Good IT experience base to draw upon and ability to learn new applications and related hardware devices under general supervision.


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