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Executive Director of Operations

2 months ago

Maywood, United States El Pollo Loco Full time

Job Summary:

As a General Manager at El Pollo Loco, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest experiences, and driving sales and profit growth. This is a leadership role that requires strong coaching, mentoring, and performance management skills.

Key Responsibilities:

  • Manage and direct the activities of the restaurant team, establishing priorities and ensuring seamless execution of daily operations.
  • Measure and create exceptional guest experiences, driving customer satisfaction and loyalty.
  • Coordinate and implement new product introductions and procedures, staying up-to-date with company initiatives and best practices.
  • Maintain cost controls and meet sales and profit goals, analyzing data to inform business decisions.
  • Develop and implement strategies to drive sales growth, improving revenue and profitability.

Requirements:

  • Proven leadership and management experience in a fast-paced restaurant environment.
  • Strong coaching and mentoring skills, with the ability to develop and retain top talent.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and vendors.
  • Ability to analyze data and make informed business decisions, driving sales and profit growth.