Medical Office Assistant

3 days ago

Orchard Park, New York, United States Dent Neurologic Group LLP Full time
About the Job

As a Medical Office Assistant, you will play a vital role in supporting the Dent Neurologic Institute's mission of providing exceptional patient care and service.

About the Role:

  • You will coordinate and participate in various supportive patient care/clinic preparations that assist medical professional personnel, billing, and inventory management.
  • Your duties will include greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates.
  • You will provide information to patients and their families on services, charges, and routine treatment procedures.
  • You will accept packages and deliveries from outside and inside sources, directing and distributing or sorting as needed.
  • In addition, you will assist with unpacking and restocking medication deliveries, check patients in and out, and schedule follow-up appointments.
  • You will answer the telephone and provide information or transfer calls as necessary.
  • You will assist with filing faxes and distributing them in a timely manner.
  • As a Medical Office Assistant, you will represent the Dent by displaying a respectful and caring manner with patients and their families.
  • You will independently problem-solve and utilize resources to obtain patient information when patients are unable to communicate.
  • You will interact calmly, respectfully, and in a friendly manner with other representatives of services at the Dent.
  • You will refer patients to proper resources for policies such as billing and financial support.
Requirements
  • Able to maintain strict confidentiality.
  • Some working knowledge of medical terminology.
  • Planning, organizational, and problem-solving skills.
  • Ability to work independently or within a team environment.
  • Willing and able to work infrequent overtime as required to meet operational needs and perform all duties.
  • Flexible availability for departmental meetings.
  • Working knowledge of general office equipment including multi-line phone, computer, copier, calculator, and fax machines.
  • Effective verbal communication, interpersonal, and telephone skills.

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