Customer Service Representative

1 week ago

West Jordan, Utah, United States Slcolibrary Full time

Job Summary:

We are seeking a Substitute Customer Service Specialist to join our team at the Slcolibrary. As a Substitute Customer Service Specialist, you will provide exceptional customer service to library patrons, assist with daily operations, and support the library team.

Key Responsibilities:

  • Interact with library customers, both in person and on the telephone, to provide assistance and answer questions.
  • Operate personal computers to check materials in and out, and use automated sorting machines and self-check stations.
  • Collect money for overdue fines and other charges, and handle cash and make change.
  • Answer inquiries from library customers about borrowing procedures and library services, and accept library card applications.
  • Check shelves to search for requested library materials, and shelf library materials on hold shelves to facilitate self-service pick-up.
  • Sort and shelf library materials, and empty book drops and perform clerical support tasks as needed.
  • Use knowledge of computerized library systems, and perform basic keyboarding skills using Windows-based software.
  • Communicate effectively in English, and handle difficult customer service situations.

Physical Requirements:

  • Manual dexterity and extensive wrist and hand movements to hold library materials under a laser and/or place materials between shelved items.
  • Visual acuity, corrected, to read computer screens and letters and numbers (as small as 10 font) on spine labels.
  • Ability to grasp and lift materials weighing up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.
  • Ability to bend, stoop, or kneel to reach the lowest book shelves and reach to a maximum of six feet, with or without a step stool, to place materials on upper shelves.

Work Requirements:

  • Must be available to work at four or more library locations.
  • Must work one Saturday per month, either four or eight-hour shift, and work a minimum of 20-25 hours on average a month.
  • Must work an average of 29 hours or less per week or an average of 129 hours or less per month.

Pay Rate and Benefits:

$13.79 per hour, no benefits.

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