Patient Liaison

5 days ago


Joliet, Illinois, United States Midwest Orthopaedics at Rush Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Representative to join our team at Midwest Orthopaedics at Rush. As a Patient Representative, you will play a vital role in ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Provide Exceptional Customer Service: Maintain the highest level of customer service standards in patient check-in, status updates, and phone calls.
  • Patient Tracking and Data Entry: Oversee patient tracking in the Electronic Medical Record, collect co-pays, and ensure form completion.
  • Verify and Update Patient Information: Verify, update, and scan new and returning patient information.
  • Check-Out Process: Complete the patient check-out process, including collecting outstanding balances, providing patient correspondence, and scheduling return appointments.
  • Communication and Interpersonal Skills: Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
  • Operate Office Equipment: Enter patient admitting information into the computer and operate basic office equipment.
  • Collect Payments and Statements: Collect copays and/or payments on account and obtain signed statements from patients to protect the clinic's interests.
Requirements
  • Education and Experience: High school diploma or general education degree (GED) and a minimum of 2 years' experience in a medical setting.
  • Skills and Abilities: Ability to operate basic office equipment, multi-task, and work in a fast-paced environment. Effective communication skills, both verbal and written, are essential.
What We Offer

Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package, as well as opportunities for growth and development in a dynamic and industry-leading organization. We value our employees' contributions and strive to create a positive and supportive work environment.



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