Customer Service Liaison

3 days ago


Mitchell, South Dakota, United States Jackson Hewitt Full time

About Jackson Hewitt

At Jackson Hewitt, we are committed to providing exceptional service to our clients. As a Client Service Associate, you will play a key role in ensuring that our customers receive the best possible experience.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Associate. In this role, you will be responsible for greeting clients, sharing information about our services and promotions, and assisting with scheduling tax preparation appointments.

Key Responsibilities

  • Greet all potential clients with a friendly and professional demeanor
  • Engage in conversation with potential clients to share information about Jackson Hewitt's services and promotions
  • Quickly and accurately verify and enter customers' personal and Form W-2 information into Jackson Hewitt's proprietary software
  • Assist with scheduling tax preparation appointments
  • Monitor client flow at the location and keep clients engaged during periods of wait time

About the Role

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service. You will have the opportunity to work with a dynamic team and contribute to the success of our business.

What We Offer

  • A competitive salary range of $35,000 - $50,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • The opportunity to work with a leading provider of tax preparation services

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office


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