Customer Service Liaison
3 days ago
About Jackson Hewitt
At Jackson Hewitt, we are committed to providing exceptional service to our clients. As a Client Service Associate, you will play a key role in ensuring that our customers receive the best possible experience.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Associate. In this role, you will be responsible for greeting clients, sharing information about our services and promotions, and assisting with scheduling tax preparation appointments.
Key Responsibilities
- Greet all potential clients with a friendly and professional demeanor
- Engage in conversation with potential clients to share information about Jackson Hewitt's services and promotions
- Quickly and accurately verify and enter customers' personal and Form W-2 information into Jackson Hewitt's proprietary software
- Assist with scheduling tax preparation appointments
- Monitor client flow at the location and keep clients engaged during periods of wait time
About the Role
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service. You will have the opportunity to work with a dynamic team and contribute to the success of our business.
What We Offer
- A competitive salary range of $35,000 - $50,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- The opportunity to work with a leading provider of tax preparation services
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
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