Airport Operations Manager

1 month ago


Glasgow, Montana, United States Hyannis Air Service Inc Full time
Job Overview

This role is responsible for ensuring that employees provide exceptional customer service and maintain high standards of staff management and development.

Key Responsibilities
  • Oversee all aspects of airline station operations, including staff management and development.
  • Lead by example, demonstrating a positive attitude, integrity, and a sense of humor, while promoting employee development and inclusion.
  • Communicate effectively with all departments and management, ensuring timely and responsible exchange of information.
  • Develop and maintain positive business relationships with local airport authorities and agencies, as well as contract carriers.
  • Manage station staffing levels and budgeting, ensuring efficient operations.
  • Ensure all employees meet initial and recurrent training requirements.
  • Conduct performance reviews and station performance planning, identifying areas for improvement.
  • Provide excellent customer service and ensure efficient station operations.
  • Attend regular corporate meetings in Hyannis, as required, and participate in additional duties as assigned.
Requirements
  • Previous supervisory or management experience is essential.
  • Proven experience in budgeting, interviewing, disciplinary action, performance planning, payroll, and scheduling is required.
  • Ability to enforce policy and procedure, as well as build and maintain airport regulatory relationships, is essential.
  • Must be able and willing to travel, including short and long haul trips, and work non-standard hours, especially during special events.
  • Excellent communication and customer service skills are required, as well as the ability to interact effectively with others and work independently.
  • Proficiency in Microsoft Word, Office, and Excel is necessary, along with a genuine desire to serve internal and external customers, build relationships, and work collaboratively.
  • Able to multitask in a stressful environment and possess strong customer service and oral/written communication skills.
  • Must meet the same basic job qualifications as all station agents, including being at least 18 years old, holding a high school diploma or equivalent, and possessing a valid driver's license if required for the location.

This role requires exceptional knowledge of Cape Air and embodies the Cape Air MOCHA HAGoTDI spirit.



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