Patient Care Navigator Lead

4 days ago


Olympia Fields, Illinois, United States Rely Health Full time
Job Title: Patient Care Navigator Lead

Job Summary:

Rely Health is seeking a highly skilled Patient Care Navigator Lead to join our team. As a Patient Care Navigator Lead, you will be responsible for managing escalated calls from patients and family members, ensuring top customer service is being met by the team. You will also coordinate and conduct training for the Patient Care Navigators, manage schedules and schedule changes, recruit and onboard new Patient Care Navigators, and oversee the day-to-day performance of the Patient Care Navigators.

Key Responsibilities:

  • Manage escalated calls from patients and family members
  • Coordinate and conduct training for Patient Care Navigators
  • Manage schedules and schedule changes
  • Recruit and onboard new Patient Care Navigators
  • Oversee the day-to-day performance of Patient Care Navigators
  • Monitor Rely Health technology suite to ensure navigator and client metrics are being met
  • Collaborate with the product team to provide feedback and trial new enhancements
  • Support quality initiatives collaboratively developed with payor partners

Requirements:

  • High school diploma or GED
  • Knowledge of health insurance, billing practices, and intricacies of healthcare systems
  • Ability to maintain a high level of productivity autonomously
  • 2+ years of patient care navigation experience
  • Familiarity with healthcare technology platforms and tools
  • Understanding of and ability to comply with all HIPAA and confidentiality requirements
  • Ability to work independently and lead a team in a fast-paced, demanding environment with minimal supervision

Benefits:

  • Medical, dental, and vision insurance
  • Life insurance
  • Short and long-term disability insurance
  • 11 paid holidays
  • Vacation time
  • Sick time
  • 401(k) plan
  • Technology reimbursement
  • Professional development opportunities


  • Olympia Fields, Illinois, United States Franciscan Health Full time

    Company OverviewFranciscan Health is a prominent Catholic healthcare system dedicated to delivering compassionate and comprehensive care across multiple locations. We are committed to fostering a supportive environment for our patients and the communities we serve.Role OverviewThe Patient Nurse Navigator plays a crucial role in guiding patients through their...


  • Olympia Fields, Illinois, United States Franciscan Health Full time

    Company OverviewFranciscan Health is a prominent Catholic healthcare system dedicated to delivering compassionate and comprehensive care across multiple regions. Our mission is to serve our patients and communities with integrity and respect.Role OverviewThe Patient Nurse Navigator plays a critical role in guiding patients through their healthcare journey,...


  • Olympia Fields, Illinois, United States Rely Health Full time

    Job SummaryWe are seeking a highly skilled Patient Care Navigator to join our team at Rely Health. As a Patient Care Navigator, you will play a critical role in ensuring high-quality engagements and making comprehensive care more cost-effective and accessible for all patients.Key ResponsibilitiesEstablish relationships with and serve as the primary point of...


  • Olympia Fields, Illinois, United States Rely Health Full time

    Job SummaryRely Health is seeking a skilled Patient Care Navigator to join our team. As a Patient Care Navigator, you will play a vital role in ensuring high-quality engagements and making comprehensive care more cost-effective and accessible for all patients.Key ResponsibilitiesEstablish and maintain relationships with patients, family members, and...

  • Navigator

    15 hours ago


    Olympia Fields, Illinois, United States Franciscan Health Olympia Fields Full time

    Be a Beacon of Hope for Our PatientsAs a Wayfinder Volunteer at Franciscan Health Olympia Fields, you will play a vital role in creating a warm and welcoming environment for our patients and guests. Your compassion, empathy, and kindness will make a significant difference in their lives.Key Responsibilities:Assist patients and guests in navigating the...


  • Olympia Fields, Illinois, United States Rely Health Full time

    Job DescriptionOverviewRely Health is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring that our patients receive high-quality care and support throughout their healthcare journey.Key ResponsibilitiesCare NavigationDevelop and implement comprehensive care plans that...


  • Olympia Fields, Illinois, United States Rely Health Full time

    Job DescriptionOverviewRely Health is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring that our patients receive high-quality care and support throughout their healthcare journey.Key ResponsibilitiesCare NavigationDevelop and implement comprehensive care plans that...


  • Olympia Fields, Illinois, United States Franciscan Health Full time

    Company OverviewFranciscan Health is a prominent Catholic healthcare organization, recognized for its commitment to delivering compassionate and comprehensive medical services across multiple locations.Role OverviewThe Patient Nurse Navigator plays a crucial role in guiding patients through their healthcare journey, ensuring they receive the necessary...

  • Patient Ambassador

    6 days ago


    Olympia Fields, Illinois, United States Franciscan Health Olympia Fields Full time

    Be a Beacon of Hope for Our PatientsAs a Wayfinder Volunteer at Franciscan Health Olympia Fields, you will play a vital role in creating a warm and welcoming environment for our patients and guests. Your friendly demeanor and willingness to listen will make a significant difference in their lives.Key Responsibilities:Assist patients and guests in navigating...


  • Olympia Fields, Illinois, United States Franciscan Health Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to join our team at Franciscan Health Olympia Fields Campus. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and supporting our healthcare team.Key ResponsibilitiesProvide direct patient care, including vital sign measurements, wound care, and other...


  • Olympia Fields, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time

    Position OverviewAunt Martha's Health and Wellness is dedicated to enhancing the health of our communities by ensuring equitable access to quality care and fostering a culture of innovation. As part of our commitment to health and safety, all employees are required to be vaccinated against COVID-19, with documentation required upon hire.ROLE SUMMARYThe Care...


  • Olympia Fields, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time

    Job OverviewAunt Martha's Health and Wellness is dedicated to enhancing the health of our communities, ensuring equitable access to care, and delivering outstanding services inspired by a culture of innovation. We are committed to fostering environments that empower us to excel in healthcare and wellness. As part of our health and safety commitment, COVID-19...

  • Care Coordinator 3 RN

    3 weeks ago


    Olympia Fields, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time

    Job SummaryAunt Martha's Health and Wellness Inc is seeking a highly skilled Care Coordinator 3 RN to join our team. As a key member of our healthcare team, the successful candidate will be responsible for coordinating patient care, ensuring seamless transitions, and promoting optimal health outcomes.Key ResponsibilitiesPatient Care CoordinationMonitor and...


  • Olympia Fields, Illinois, United States ChenMed Full time

    Transforming Healthcare for SeniorsAt ChenMed, we're revolutionizing healthcare for seniors by providing affordable, high-quality care that delivers better health outcomes. As a Primary Care Physician, you'll be part of a mission-driven organization that's changing the face of healthcare in America.Key Responsibilities:Provide comprehensive care for patients...


  • Olympia Fields, Illinois, United States Supplemental Health Care Full time

    Job Title: Travel Nurse RNSupplemental Health Care is seeking a skilled Travel Nurse RN to join our team in Olympia Fields, Illinois.Job Description:We are looking for a dedicated and compassionate Emergency Department RN to provide high-quality patient care in a fast-paced environment. The ideal candidate will have recent experience in emergency nursing and...

  • Travel Nurse RN ED

    2 weeks ago


    Olympia Fields, Illinois, United States Supplemental Health Care Full time

    Job Title: Travel Nurse RN ED - Emergency DepartmentSupplemental Health Care is seeking a skilled Travel Nurse RN ED - Emergency Department to join our team in Olympia Fields, Illinois.Job Summary:We are looking for a dedicated and compassionate Emergency Department RN to provide high-quality patient care in a fast-paced environment. As a Travel Nurse RN ED...


  • Olympia Fields, Illinois, United States Supplemental Health Care Full time

    Job Title: Emergency Department NurseWe are seeking a skilled Emergency Department Nurse to join our team at a hospital in Olympia Fields, Illinois.Job Summary:The successful candidate will provide high-quality patient care in emergency situations, working collaboratively with a multidisciplinary team to ensure optimal outcomes.Responsibilities:Provide...


  • Olympia Fields, Illinois, United States Supplemental Health Care Full time

    Job Title: Emergency Department NurseWe are seeking a skilled Emergency Department Nurse to join our team at a hospital in Olympia Fields, Illinois.Job Summary:The successful candidate will provide high-quality patient care in emergency situations, working collaboratively with the healthcare team to ensure optimal outcomes.Responsibilities:Provide direct...

  • Travel Nurse RN

    2 weeks ago


    Olympia Fields, Illinois, United States Supplemental Health Care Full time

    Job Title: Emergency Department RNSupplemental Health Care is seeking a skilled Emergency Department RN to join our team. As a leading healthcare staffing agency, we provide opportunities for nurses to grow and develop their careers in a fast-paced and dynamic environment.Job Summary:We are looking for a dedicated and compassionate Emergency Department RN to...


  • Olympia Fields, Illinois, United States Franciscan Health Full time

    About the RoleWe are seeking a highly skilled Oncology Nurse Practitioner or Physician Assistant to join our dynamic team at Franciscan Health. As a key member of our department, you will play a vital role in delivering exceptional patient care and contributing to our mission of providing compassionate and high-quality healthcare services.Key...