Retail Store Operations Manager

5 days ago


Springfield, Illinois, United States Qik n EZ Full time
Retail Store Operations Manager Opportunity

At Qik n EZ, we value our customers and are committed to delivering exceptional service. We're seeking an experienced Retail Store Operations Manager to join our team and help maintain a welcoming store environment for customers.

  • Key Responsibilities:
    • Lead shifts by managing priorities and assigning tasks to ensure smooth store operations.
    • Create a positive store atmosphere that promotes customer satisfaction and loyalty.
    • Respond promptly to customer inquiries and resolve complaints in a professional manner.
    • Oversee inventory management, including receiving and audits, to ensure accurate stock levels.
    • Work with vendors to ensure proper deliveries and follow receiving policies.
    • Maintain store schedules and ensure shifts are fully staffed to meet customer demands.
    • Complete daily paperwork and address any discrepancies to ensure accurate store records.

What We're Looking For:

  • A high school diploma or equivalent is preferred.
  • Management experience in retail, food, or fuel industries is essential.
  • Exceptional customer service, leadership, and communication skills are required.
  • The ability to lead by example and motivate others is crucial for success in this role.
  • Strong inventory management skills and the ability to interpret sales data are necessary for this position.

Other Requirements:

  • A valid driver's license and transportation are required.
  • The ability to lift up to 50 pounds is necessary for this role.
  • Willingness to work various shifts, including holidays and on-call shifts, is essential.
  • Flexibility to work opposite shifts from the General Manager is required.
  • Ability to pass background and drug tests is necessary for employment.

About Us:

Qik n EZ is a family-owned convenience store chain with 11 locations serving over 2 million customers across six cities. We're committed to delivering ultimate value and service to our customers and are passionate about creating a positive work environment for our team members.



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