Store Manager

2 days ago


Springfield, Illinois, United States Community Choice Financial Family of Brands Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to join our team at Community Choice Financial Family of Brands. As a Store Manager, you will be responsible for overseeing the daily operations of our retail store, including managing customer service representatives, overseeing account management and recovery processes, and maintaining a work environment that upholds compliance with Company policies and procedures.

Key Responsibilities
  • Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
  • Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and other relevant business.
  • Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Participate in the hiring process for Customer Service Representative candidates.
  • Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
  • Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Conduct store audits to further ensure compliance of staff.
  • Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
  • Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
Requirements
  • High School Diploma or equivalent required.
  • Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial, or service industry.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
Preferred Qualifications and Skills
  • Leadership in a sales or customer service-oriented position.
  • Experience in retail, sales, or financial industry.
  • Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer
  • A comprehensive new hire training program designed to help set you up for success.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Paid on-the-job training & professional development programs.
  • Multiple coverage levels for Medical, Dental, & Vision.
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
  • Traditional 401(k) and Roth 401(k) with Company match.
  • Options for Flexible Spending Accounts or Health Savings Accounts.
  • Basic and AD&D Life Insurance.
  • Optional pet insurance.
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
  • Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.).
  • Diverse Culture and Inclusive Environment.

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