Store Manager
4 weeks ago
We are seeking a highly skilled and experienced Store Manager to join our team at Community Choice Financial Family of Brands. As a Store Manager, you will be responsible for overseeing the daily operations of our retail store, including managing customer service representatives, overseeing account management and recovery processes, and maintaining a work environment that upholds compliance with Company policies and procedures.
Key Responsibilities- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
- Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and other relevant business.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Participate in the hiring process for Customer Service Representative candidates.
- Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Conduct store audits to further ensure compliance of staff.
- Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
- Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
- High School Diploma or equivalent required.
- Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial, or service industry.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
- Leadership in a sales or customer service-oriented position.
- Experience in retail, sales, or financial industry.
- Bilingual English/Spanish is a plus and may be required for certain locations.
- A comprehensive new hire training program designed to help set you up for success.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Paid on-the-job training & professional development programs.
- Multiple coverage levels for Medical, Dental, & Vision.
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
- Traditional 401(k) and Roth 401(k) with Company match.
- Options for Flexible Spending Accounts or Health Savings Accounts.
- Basic and AD&D Life Insurance.
- Optional pet insurance.
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
- Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.).
- Diverse Culture and Inclusive Environment.
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