Chief Experience Officer
1 week ago
About Thesagegroup:
Company OverviewWe're a leading delivery service provider looking for a Senior Manager to join our Seamless Experience Finance team in San Francisco, California.
Detailed Information:
This role will work closely with our product team to ensure a customer-first approach and timely execution to the roadmap while owning various operational initiatives to meet the goals above. The ideal candidate will be a strategic problem solver, responsible for helping ensure that a large team - including operations, product and engineering - is working together seamlessly to provide an exceptional Customer experience.
Job Description:
- The Senior Manager will produce, dig into, and use data and insights to identify opportunities to improve speed, quality, effectiveness, and Dasher experience.
- Accomplish recommendations from start to finish, from digging into data, to implementing timelines, aligning partners, testing ideas, achieving and measuring results.
- Partner with support and organization-level leadership to guide priority projects.
Key Qualifications:
- You are a problem solver, able to solve new problems with new solutions.
- You stay oriented to the goal you're trying to achieve and act with urgency to achieve it.
- You don't mind digging into details and operating at the lowest level of detail, but also can see the big picture and strategy behind decisions.
- You want to do right by our customers to provide a scalable, outstanding customer experience.
- You have 7+ years of experience in management consulting, finance, private equity, technology or a related field.
- Proficient in SQL (nice to have).
Estimated Salary: $76,930 per annum, based on a 30 hour workweek.
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