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Retail Customer Service Associate

2 months ago

Bentonville, Arkansas, United States FedEx Full time
{"title": "Customer Service Representative", "subtitle": "Deliver Exceptional Customer Experiences", "content": "

As a Customer Service Representative at FedEx Office, you will be the face of our brand, delivering exceptional customer experiences and providing solutions to meet customer needs. You will be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Key Responsibilities:
  • Provide consultative behaviors in a retail environment to understand each customer's individualized need
  • Provide customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Ensure all customer problems are resolved quickly and to the satisfaction of the customer
  • Take complex customer orders using order systems and provides accurate pricing information
  • Maintain a safe, clean and orderly retail store
Requirements:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
Working Conditions:

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability to perform work activities requiring cooperation and instruction

Ability to function in a fast-paced environment, under substantial pressure

Ability to work with minimal supervision

", "lang_code": "en-US"}