ATC Product Specialist
2 weeks ago
Overview:
We are seeking a highly skilled ATC Product Specialist to provide installation and technical support for our complex Snap-on products. As a key member of our team, you will be responsible for troubleshooting, documentation, and training for assigned product lines.
Responsibilities:- Implement and provide customer training for Snap-on Tool Control systems.
- Recommend improvements and enhancements to products and work with internal and external sources to resolve problems.
- Support and install new product implementations by collaborating with Engineering and Sales personnel.
- Document incoming calls and develop information databases as required.
- Coordinate service activities on assigned products.
- Act as a resource for others as needed.
- Stay up-to-date with industry standards and emerging technology.
- Participate in special projects as assigned by management.
- Follow all company policies and procedures.
- Travel to customer facilities, including overnight domestic travel, with 50-80% travel required.
- Associates degree in a related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred.
- 1-5 years of field service or technical support experience.
- Basic mechanical ability and basic equipment repair skills.
- Strong problem-solving skills with the ability to work independently.
- Customer-focused.
- Ability to learn a broad range of products across multiple product lines.
- Computer skills: Proficiency with Windows operating systems and Office 365, experience in using Service Ticket systems.
- Ability to add PCs to a network and troubleshoot basic PC problems.
- Excellent communication skills, both verbal and written, including technical writing skills.
- Presentation skills with prior training experience.
- Demonstrated organizational skills, leadership ability, project coordination capabilities.
- Demonstrated ability to work cross-functionally.
- Must be able to pass a background check to gain access to military and government facilities.
Snap-on is a drug-free work environment and welcomes all qualified candidates to apply. Local candidates are strongly encouraged to apply, as relocation assistance is not offered at this time. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
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