ATC Product Specialist

2 weeks ago


Kenosha, Wisconsin, United States Snap-on Full time
Job Title: ATC Product Specialist

Overview:

We are seeking a highly skilled ATC Product Specialist to provide installation and technical support for our complex Snap-on products. As a key member of our team, you will be responsible for troubleshooting, documentation, and training for assigned product lines.

Responsibilities:
  • Implement and provide customer training for Snap-on Tool Control systems.
  • Recommend improvements and enhancements to products and work with internal and external sources to resolve problems.
  • Support and install new product implementations by collaborating with Engineering and Sales personnel.
  • Document incoming calls and develop information databases as required.
  • Coordinate service activities on assigned products.
  • Act as a resource for others as needed.
  • Stay up-to-date with industry standards and emerging technology.
  • Participate in special projects as assigned by management.
  • Follow all company policies and procedures.
  • Travel to customer facilities, including overnight domestic travel, with 50-80% travel required.
Qualifications:
  • Associates degree in a related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred.
  • 1-5 years of field service or technical support experience.
  • Basic mechanical ability and basic equipment repair skills.
  • Strong problem-solving skills with the ability to work independently.
  • Customer-focused.
  • Ability to learn a broad range of products across multiple product lines.
  • Computer skills: Proficiency with Windows operating systems and Office 365, experience in using Service Ticket systems.
  • Ability to add PCs to a network and troubleshoot basic PC problems.
  • Excellent communication skills, both verbal and written, including technical writing skills.
  • Presentation skills with prior training experience.
  • Demonstrated organizational skills, leadership ability, project coordination capabilities.
  • Demonstrated ability to work cross-functionally.
  • Must be able to pass a background check to gain access to military and government facilities.

Snap-on is a drug-free work environment and welcomes all qualified candidates to apply. Local candidates are strongly encouraged to apply, as relocation assistance is not offered at this time. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.



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