Customer Service Representative

4 hours ago


Anaheim, United States University Frames Inc Full time
University Frames is dedicated to providing the best diploma frame product in the country Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). University Frames is calling for CSR, who is overall supporting our company via phone, typed-chat, and email. Through problem identification, troubleshooting, and resolution, CSR is required to provide innovative and exceptional customer handling following University Frames Guidelines. As a key member of the customer service team, CSR is expected to maintain University Frame's culture of excellence and commitment to quality in every aspect of their work.

Shift hours M-F but may vary to fit in the customer service department's open hours.
• Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email.
• Deliver timely and accurate responses to customer questions and requests.
• Take personal ownership of customer requests and maintain accountability for follow-through.
• Perform account maintenance, data entry, and order processing functions.
• Provide exceptional customer experience as measured through customer surveys.
• Provide proactive customer communications via phone, typed-chat, or email when necessary.
• Display a professional, positive, and enthusiastic demeanor to employees and customers.
• Maintain security and confidentiality of University Frame's internal information and customer/account information.
• Escalate or refer issues beyond the scope of basic training and duties.
• Demonstrate a thorough understanding of departmental policies and procedures.
• Support University Frame's account, payment, and technical related issues.
• Other duties as assigned.

Requirements:

  • Team player with a positive attitude
  • Available to work days, and weekends
  • Comfort with using telephony related hardware and software
  • Skilled with Microsoft Office
  • Excellent attention to detail

Pluses:
• Previous call center or direct customer-facing experience
• Online market experience (Amazon, Walmart, etc.)
• Knowledge of QuickBooks software
• Adobe or any graphics background

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Communication method(s) used:

  • Email
  • Phone
  • Chat

Work Remotely

  • No

HideLearn More

  • Anaheim, United States Providence Health & Service Full time

    This position serves as a member of the nutrition support team, responding to incoming referrals and informational calls regarding outpatient / home enteral services. This position is responsible for assisting the patient, referral source and any oth Customer Service Representative, Customer Service, Representative, Retail, Healthcare


  • Anaheim, United States Marathon HVAC Service, Inc Full time

    Do you enjoy building relationships with clients? Can you put others at ease in stressful situations? If so, Marathon HVAC Services is on the hunt for a part-time or full-time Plumbing Team Customer Service Representative. We are looking for a dedicated individual to join us in our Anaheim, CA office for training with the ability to work remotely once...


  • Anaheim, United States Marathon HVAC Service, Inc Full time

    Do you enjoy building relationships with clients? Can you put others at ease in stressful situations? If so, Marathon HVAC Services is on the hunt for a part-time or full-time Plumbing Team Customer Service Representative. We are looking for a dedicated individual to join us in our Anaheim, CA office for training with the ability to work remotely once...


  • Anaheim, United States Domino's Franchise Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...


  • Anaheim, California, United States Ultimate Staffing Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Ultimate Staffing. The ideal candidate will have excellent communication skills, be friendly over the phone, and possess strong math skills.About the Job:This is a full-time position with a Monday through Friday...


  • Anaheim, United States Uline Full time

    Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expe Customer Service Representative, Customer Service, Bilingual, Representative, Retail


  • Anaheim, California, United States Pilot Company Full time

    At Pilot Company, we're committed to providing our guests with fast, friendly, and clean service. As a Customer Service Representative, you'll play a vital role in ensuring that our stores meet the highest standards of excellence.About UsPilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling...


  • Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this applicationCurrent Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.Salary Grade:153NSalary...


  • Anaheim, United States Merge Opportunities Full time

    Overview Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for a Customer Service Representative to join our award-winning team and assist with our national expansion! ResponsibilitiesReview/Audit projects in...


  • Anaheim, California, United States Xperience XRG Full time

    Xperience XRG is seeking a skilled Customer Service Representative to join their team as a Host. The ideal candidate will be responsible for ensuring a seamless experience for guests upon arrival, including greeting them immediately and informing them that their table is ready.The successful candidate will also be expected to carry drinks from the bar area...


  • Anaheim, United States VINCI Highways Mobility Solutions Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ViaPlus Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ViaPlus by VINCI Highways Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ViaPlus by VINCI Highways Full time

    ABOUT USViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ProLogistix Full time

    Base Pay: 20.00 per HOURIMMEDIATE CUSTOMER SERVICE TECH OPENING! Don't Miss This Awesome Career Opportunity Customer Service Tech $20 per hour The right company can make a world of ... Continue reading "Customer Service Representative"IMMEDIATE CUSTOMER SERVICE TECH OPENING! Don't Miss This Awesome Career Opportunity Customer Service Tech $20 per hour ...


  • Anaheim, United States Apollo Printing & Graphics Full time

    Customer service representative job duties will consist of:Entering sales orders;Answering phone calls and attending to customer inquiries;Monitoring emails and responding timely to customer requests;Working with vendors and suppliers on ordering materials;Following up with customers on open orders and proof approvals;Working in a team environment and assist...


  • Anaheim, United States Apollo Printing & Graphics Full time

    Job SummaryWe are seeking a skilled and detail-oriented Customer Service Representative to join our team at Apollo Printing & Graphics. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, handling daily operations, and ensuring seamless communication between customers and our production team.Key...


  • Anaheim, United States University Frames, Inc. Full time

    University Frames is dedicated to providing the best diploma frame product in the country! Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). University Frames is calling for CSR, who is overall supporting our company via phone, typed-chat, and email. Through problem identification,...


  • Anaheim, United States LOBEL FINANCIAL Full time

    Join a Thriving Team at Lobel Financial! Ready to take your customer service skills to the next level? Lobel Financial, a leading name in the auto finance industry, invites you to grow with us. Ranked among the top 20 in our field, we pride ourselves on fostering a supportive environment where your dedication and drive can lead to limitless career...


  • Anaheim, United States Luxe Global Solutions Full time

    At Luxe Global Solutions, we are proud to partner with AT&T, a global leader in telecommunications, to deliver cutting-edge sales solutions to businesses of all sizes. We are seeking a driven AT&T Customer Service Representative to join our team and help expand AT&Ts market reach by providing tailored telecommunications solutions to business clients. This...