Technical Account Manager

5 days ago


Edwardsville, Illinois, United States Utilitra Full time
Job Opportunity

Utilitra is seeking a skilled Engineering Technician to join our team in Wisconsin. As a key member of our IT department, you will provide daily Tier II support to our customers, escalating complex issues and establishing strong relationships with our clients.

About Our Company

Utilitra is a woman-owned firm specializing in utility and technology solutions. We offer design, construction, and metering services to utilities, and supply businesses and municipalities with robust technology services through our team of IT professionals.

Key Responsibilities

  • Provide daily Tier II IT support to assigned customers
  • Evaluate and escalate complex technical issues
  • Develop and maintain positive working relationships with customers
  • Recommend technology solutions and improvements to clients
  • Manage customer-related projects
  • Document IT processes and solutions
  • Track software license compliance
  • Maintain a detailed inventory of technology hardware
  • Assist IT staff with document management
  • Perform routine support and administrative tasks

Requirements

  • Two-year college degree or industry certification required
  • 3+ years' documented technology experience
  • Proficiency in Microsoft desktop and server operating systems
  • Networking background
  • Cloud application management experience
  • Proficiency in Office applications
  • Familiarity with IT terminology
  • Excellent verbal and written communication skills
  • Commitment to excellent customer service
  • Ability to use independent judgment and operate under minimal supervision

Benefits

  • Employer-paid insurance
  • 5% match on 401k
  • Various discount programs
  • Competitive time-off

Utilitra is committed to building and sustaining an equitable and inclusive work environment where diversity is expected and valued. We believe that a diverse workforce benefits and enriches our mission, vision, and core values and is a critical component to our company's success.

Utilitra is an Equal Opportunity Employer. We proudly extend consideration for employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, pregnancy, pregnancy-related conditions, protected veteran status, or any other criteria protected by law.



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