Customer Service Liaison

1 week ago


Beloit, Wisconsin, United States WestRock Company Full time
Customer Service Representative

At WestRock Company, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and ensure accurate and timely delivery
  • Collaborate with sales and operations teams to ensure seamless customer experience
  • Provide product information and recommendations to customers
  • Maintain accurate records and reports to track customer interactions and order activity
Requirements:
  • High school diploma or equivalent required; college degree preferred
  • 3-5 years of customer service or customer relations experience
  • Excellent communication and interpersonal skills
  • Strong math skills and attention to detail
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • A comprehensive training program with opportunities for growth and development
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • The opportunity to work with a global packaging company that values sustainability, safety, and inclusion

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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