Instrumentation Technician

3 weeks ago


New Albany, Indiana, United States Industrial Physics Full time

Job Type: Full-time

Description:

Serve as the primary technical support resource for Industrial Physics products and partner products in the New Albany, IN Service Center. Coordinate the creation and distribution of technical support documentation, ensuring timely and accurate information is available to customers and internal stakeholders.

  1. Develop and maintain a comprehensive knowledge of Industrial Physics products and partner products, including electronic, mechanical, and pneumatic operation, as well as integrated systems.
  2. Provide detailed instrument analysis reports and recommendations, preparing step-by-step instructions for analysis, repairs, and corrective measures for customers' instruments.
  3. Source technical information from vendors and the Engineering department to develop and/or maintain Service Manuals, including troubleshooting guides for assigned products and partner products.
  4. Organize training sessions for coworkers and customers as required, promoting knowledge sharing and skill development.
  5. Act as the main point of contact for technical support activities via phone, email, and other digital communication methods with customers and sales/service agents and distributors.
  6. Collaborate with other technicians or area managers to resolve complex repairs and with headquarters to discuss equipment issues, spare part needs, and other service-related questions.
  7. Maintain tools, parts inventory, and computer systems, ensuring efficient and effective operations.
  8. Maintain a professional, helpful, and friendly working relationship with clients, frequently communicating with customers to answer questions and resolve equipment problems and concerns.
  9. Ability to develop and maintain professional relationships both internally and with customers.
  10. Ability to effectively manage multiple projects and meet deadlines.
  11. Participate in training as required.
  12. Ability to lift up to 100 pounds with assistance.

Requirements:

  1. An Associate Degree in Electronics or Computer Science is desired; relevant work experience will be considered in lieu of a degree.
  2. 3+ years of customer service experience preferred.
  3. Understanding of electronics, software, IP addresses, hardware, mechanical, and pneumatic systems.
  4. Demonstrated strong electro-mechanical trouble-shooting skills are necessary.
  5. Excellent customer service-oriented oral and written communication skills are required.
  6. Basic math skills required to calculate negative and positive changes in calibration numbers.
  7. Ability to use Microsoft Office and other Web-based products to fill out reports.

Industrial Physics provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.



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