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Operations Director

2 months ago

Tyler, Texas, United States At Home Stores LLC Full time
Operations Manager Job Summary

At At Home Stores LLC, we are seeking an experienced Operations Manager to lead our store operations team and drive business success. As an Operations Manager, you will be responsible for executing the company's business objectives, ensuring customer satisfaction, and maximizing sales.

Key Responsibilities:
  • Lead and manage the store operations team to maintain a neat, clean, and safe store environment.
  • Provide problem-solving resources, manage staff, and work collaboratively with the Store Director to achieve business objectives.
  • Recruit, interview, hire, and manage team members to ensure a positive customer experience.
  • Coach and develop team members to drive performance, set goals, and take follow-up action as needed.
  • Make employment decisions for Operations team members, including hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
  • Coordinate with the Store Director to maximize staffing effectiveness, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics.
  • Review, analyze, and communicate store financial and business data to Team Members, develop and execute budgets, financial plans, and strategies to maximize sales and profits.
  • Oversee Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner.
  • Manage all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, and team management, while ensuring building, assets, and team member security.
  • Oversee and lead the execution of the freight and stocking processes in a safe and timely manner, and actively manage and set the pace for the unloading and merchandising of new stock, including top stock.
Requirements:
  • At least 18 years old.
  • High School Diploma/Equivalent; College degree preferred.
  • At least 3 years of Management/Leadership experience or equivalent At Home experience.
  • At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
  • At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Proficiency in Microsoft office (Word, Excel).
  • Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
  • Reliable and trustworthy role model for ethical and honest behavior.
  • Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives.
  • Timely and thorough execution.
  • Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
What We Offer:

At At Home Stores LLC, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.