Client Service Consultant, Employee Benefits Specialist

3 weeks ago

Waukee, Iowa, United States Holmes Murphy & Associates Full time

Holmes Murphy & Associates is dedicated to fostering a culture of excellence and innovation. As a Client Service Consultant, Employee Benefits Specialist, you will play a critical role in delivering exceptional service to our clients and driving business growth.

Key Responsibilities:
  • Identify and present opportunities to expand client accounts, collaborating with Senior Consultants as needed.
  • Foster strong relationships with clients, insurance carriers, and vendors, ensuring clear communication and resolving escalated issues.
  • Share expertise, delegate tasks, and provide guidance to team members, promoting a culture of knowledge sharing and collaboration.
  • Develop and manage project timelines, assigning tasks and responsibilities to team members.
  • Monitor monthly financials and budgets, preparing and delivering client reports that provide actionable insights.
  • Request, file, and review health and welfare plan renewals with Senior Consultants, ensuring compliance with regulatory requirements.
  • Draft and edit complex RFPs, distribute to insurance carriers, negotiate as needed, and analyze proposals for Senior Consultant review.
  • Prepare and deliver tailored client presentations and communications, highlighting the value of our services.
  • Implement new health and welfare benefit plans, ensuring seamless execution and client satisfaction.
  • Own problem resolution, conducting research and analysis to drive informed decision-making.
  • Respond promptly and professionally to client inquiries, providing accurate and courteous service.
  • Handle sensitive situations with tact, diplomacy, and confidentiality, upholding the highest standards of professionalism.
  • Conduct client site visits for face-to-face meetings, as required, to build strong relationships and drive business growth.
  • Assist clients with compliance to HIPAA, ERISA, PPACA, and other benefit-related regulations, ensuring regulatory adherence.
  • Monitor Helpline performance, provide updates, and assist with training sessions, promoting a culture of continuous learning and improvement.
  • Undertake special projects and other duties as requested, demonstrating flexibility and a commitment to excellence.
Requirements:
  • A high school diploma is required, and a college degree is preferred. Professional designations such as CEBS or CLU are helpful. Human Resource certifications are also preferred, such as PHR or SPHR. Active state Life & Health insurance license, or ability to obtain within three months of hire, is required.
  • Minimum 3-5 years' experience, preferably in a life/health, employee benefits or provider organization, is required.
Benefits:
  • Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey.
  • Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
  • 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish.
  • Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?

Holmes Murphy & Associates is an Equal Opportunity Employer.

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