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Client Service Consultant

1 month ago

Waukee, Iowa, United States Holmes Murphy & Associates Full time
Client Service Consultant

We are seeking a highly skilled Client Service Consultant to join our Creative Risk Solutions team in Waukee, IA. As a key member of our team, you will be responsible for evaluating the needs of existing clients and strengthening the client relationship.

Key Responsibilities:
  • Provide exceptional customer service and operate as an effective partner with clients.
  • Work with ICS, agency partners, and clients to troubleshoot client service issues.
  • Develop and implement training programs and materials for internal staff and external customers.
  • Assist with other projects as needed.
  • Investigate, resolve, and identify appropriate resources to resolve complex individual claim issues ensuring client satisfaction.
Requirements:
  • Minimum five years' experience as a claim adjuster or loss control specialist or experience managing major accounts for a TPA or Agency.
  • Excellent knowledge of property casualty coverages and claims.
  • Ability to develop and foster effective relationships with ICS, agency partners, clients, prospects, carriers, auditors, and all internal staff.
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members.
Benefits:
  • Paid Parental Leave and supportive New Parent Benefits.
  • Company paid continuing Education & Tuition Reimbursement.
  • 401k Profit Sharing.
  • Generous time off practices in addition to paid holidays.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you.
  • Consistent merit increase and promotion opportunities.
  • Discretionary bonus opportunity.

Holmes Murphy & Associates is an Equal Opportunity Employer.