Client Service Consultant, Employee Benefits

3 weeks ago

Waukee, Iowa, United States Holmes Murphy & Associates Full time
About the Role

Holmes Murphy & Associates is a company that values its employees and provides a supportive work environment. We believe that investing in our employees is crucial to our culture, purpose, and services. Our employees are motivated and dedicated, which results in a high level of investment in our clients and company.

Responsibilities
  • Identify and present opportunities to expand client accounts, with or without senior consultant support.
  • Foster positive relationships and clear communication with coworkers, clients, insurance carriers, and vendors; handle escalated issues.
  • Share expertise, delegate tasks, and provide guidance to team members.
  • Create and manage project timelines, identifying tasks, durations, and responsible team members.
  • Monitor monthly financials and budgets; prepare and deliver client reports.
  • Request, file, and review health and welfare plan renewals with senior consultants.
  • Draft and edit complex RFPs, distribute to insurance carriers, negotiate as needed, and analyze proposals for senior consultant review.
  • Prepare and deliver tailored client presentations and communications.
  • Implement new health and welfare benefit plans.
  • Own problem resolution, conducting research and problem-solving as needed.
  • Respond promptly, accurately, and courteously to coworkers, clients, and insurance carriers.
  • Handle sensitive situations with tact, diplomacy, and confidentiality.
  • Conduct client site visits for face-to-face meetings, as required.
  • Assist clients with compliance to HIPAA, ERISA, PPACA, and other benefit-related regulations.
  • Monitor Helpline performance, provide updates, and assist with training sessions.
  • Undertake special projects and other duties as requested.
Requirements
  • A high school diploma is required, and a college degree is preferred. Professional designations such as CEBS or CLU are helpful. Human Resource certifications are also preferred, such as PHR or SPHR. Active state Life & Health insurance license, or ability to obtain within three months of hire, is required.
  • Minimum 3-5 years' experience, preferably in a life/health, employee benefits or provider organization, is required.
Benefits
  • Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey.
  • Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
  • 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish.
  • Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?

Holmes Murphy & Associates is an Equal Opportunity Employer.

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