Technical Support Specialist
2 days ago
We are seeking an experienced Technical Support Specialist to join our team at Maxwell Plumb. As a Technical Support Specialist, you will be responsible for managing customer calls, scheduling, and team collaboration.
Salary: $30.00 - $37.50 per hour
The ideal candidate should have 4 years of experience in dispatching or customer service in the HVAC or plumbing industry. Strong organizational skills and the ability to manage multiple schedules efficiently are essential for this role.
Main Responsibilities:
- Debrief activities of assigned technicians/mechanics daily, coordinating with them to resolve concerns promptly and maintain customer satisfaction.
- Partner effectively with the team to ensure technical service work is completed within a reasonable timeframe and meets customer expectations.
What We Offer:
- 401(k)
- Health insurance
- Vision/Dental
- Paid Holidays
- Paid sick time
- Paid vacation
- Bonus
- Referral program
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