Technical Support Specialist

7 days ago


Glendale, Arizona, United States 3Z Brands Full time

At 3Z Brands, we're committed to delivering exceptional sleep solutions through our vertically integrated manufacturing facility in Arizona.

We're seeking an experienced IT Help Desk professional to join our Technology Team on a second shift schedule (Monday-Thursday from 3pm-1am) at our Glendale production facility.

This role will contribute to the company's objectives by providing rapid and scalable support to our growing manufacturing team.

Key Responsibilities

  • Provide technical assistance to both production and corporate employees
  • Configure and troubleshoot hardware and software issues
  • Order replacement equipment as needed
  • Support telephone, infrastructure, and printer/copier systems
  • Coordinate effective communication with team members and provide training as required

Requirements

  • Associates degree in Information Technology or related field
  • Minimum 12 months of experience in technology-related support
  • Valid Arizona Driver License
  • Able to pass a background check

Preferred Qualifications:

  • CompTIAA+ Certification, CompTIANetwork+ Certification, Windows10 Certification

What We Offer:

  • Competitive salary ($65,000 - $80,000 per year, commensurate with experience)
  • Comprehensive medical, dental, and vision insurance
  • 401(k) program with company match
  • Employee referral program and bonus

About Our Culture:

We value Collaboration, Commitment, and Care. We strive for inclusion, equitable support, and respect for all team members.



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