Customer Service Representative

5 days ago


Flemington, Georgia, United States Resource Label Group Full time
Job Description

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Resource Label Group. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, or other communication channels.
  • Process customer orders, resolve issues, and escalate complex problems to senior team members as needed.
  • Collaborate with internal teams, including sales, production, and logistics, to ensure seamless order fulfillment and customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and informed responses to customer inquiries.
  • Continuously improve customer service processes and procedures to enhance the overall customer experience.

Requirements:

  • 1-2 years of experience in a customer-facing role, preferably in a manufacturing or similar environment.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong analytical and technical skills, with the ability to learn and adapt to new systems and processes.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive 401(k) retirement plan with company matching.
  • Opportunities for professional growth and development, including training and education programs.
  • A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.

Why Work with Us:

  • We are a leading provider of custom label design and printing solutions, with a national reach and local touch.
  • We offer a comprehensive range of products and services, including pressure sensitive labels, shrink sleeves, RFID/NFC technology, and more.
  • We are committed to delivering exceptional customer service, with a focus on building long-term relationships with our customers.


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