Customer Service Representative
5 days ago
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Resource Label Group. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, or other communication channels.
- Process customer orders, resolve issues, and escalate complex problems to senior team members as needed.
- Collaborate with internal teams, including sales, production, and logistics, to ensure seamless order fulfillment and customer satisfaction.
- Develop and maintain a thorough understanding of our products and services to provide accurate and informed responses to customer inquiries.
- Continuously improve customer service processes and procedures to enhance the overall customer experience.
Requirements:
- 1-2 years of experience in a customer-facing role, preferably in a manufacturing or similar environment.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong analytical and technical skills, with the ability to learn and adapt to new systems and processes.
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive 401(k) retirement plan with company matching.
- Opportunities for professional growth and development, including training and education programs.
- A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
Why Work with Us:
- We are a leading provider of custom label design and printing solutions, with a national reach and local touch.
- We offer a comprehensive range of products and services, including pressure sensitive labels, shrink sleeves, RFID/NFC technology, and more.
- We are committed to delivering exceptional customer service, with a focus on building long-term relationships with our customers.
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