Personal Banker

5 days ago

Kalamazoo, Michigan, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly motivated and customer-focused individual to join our team as a Personal Banker. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and driving sales growth.

Key Responsibilities
  • Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, identifying opportunities to improve the customer's financial well-being.
  • Sales and Service Excellence: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
  • Product Knowledge and Risk Management: Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, managing risk through adherence to all policies and procedures.
  • Team Collaboration and Communication: Collaborate with ecosystem partners and colleagues to grow customer share of wallet, leveraging community Centers of Influence to acquire, expand, and retain relationships.
Requirements
  • Education and Experience: High school diploma or equivalent required; 1+ years of related experience in banking or a related field.
  • Skills and Competencies: Strong customer service skills, ability to work in a fast-paced environment, and proficiency in banking products and services.
  • Preferred Qualifications: Experience in sales and service, knowledge of financial products and services, and ability to work in a team environment.
What We Offer
  • Competitive Compensation and Benefits: PNC offers a comprehensive range of benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • Opportunities for Growth and Development: PNC is committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
  • Diverse and Inclusive Work Environment: PNC is an equal opportunity employer, committed to creating a diverse and inclusive work environment that values and respects all employees.

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