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Customer Service Representative
2 months ago
Zaxby's is a fast-casual restaurant chain that prides itself on providing a fun and welcoming environment for its guests. As a Cashier and Customer Service Specialist, you will be the first point of contact for our guests and will play a crucial role in delivering an exceptional dining experience.
Key Responsibilities- Take and Enter Orders: Accurately take and enter orders in a timely manner, ensuring that all guest requests are met.
- Handle Payments: Process payments efficiently and effectively, handling cash, credit card transactions, and other payment methods.
- Keep the Dining Room and Other Guest Areas Clean: Maintain a clean and organized dining area, ensuring that all surfaces, floors, and equipment are clean and sanitized.
- Provide Excellent Service: Deliver exceptional customer service by following standard operating procedures with a sense of urgency, ensuring that all guests feel welcome and valued.
- Age: Must be 16 years of age or older.
- Availability: Must be able to work 20 or more hours per week.
- Discounted Meals: Enjoy discounted meals on days worked.
- Team Member Recognition Program: Receive recognition and rewards for outstanding performance.
- Team Member Referral Bonus: Earn a bonus for referring qualified team members.
- Flexible Hours: Enjoy flexible scheduling to accommodate your needs.
- Fun Environment: Work in a fun and dynamic environment that promotes teamwork and camaraderie.
- Opportunities to Advance: Develop your skills and advance your career with opportunities for growth and development.
- Paid Time Off: Enjoy paid time off for full-time employees.
- Medical, Dental, and Vision Benefits: Receive comprehensive benefits for full-time employees.
- Scholarship Opportunities: Pursue your education with scholarship opportunities.
- Childcare Assistance: Receive assistance with childcare costs for qualifying employees.
- Physical Demands: Sit, stand, and walk continuously; occasionally stoop, bend, crouch, or climb, including the use of ladders.
- Lifting and Carrying: Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
- Continuous Use of Hands and Wrists: Continuously use hands and wrists for grasping and fine manipulation.
- Communication: Communicate proficiently through speech, reading, and writing.
- Audio-Visual Perception: Maintain effective audio-visual perception and judgment to observe and respond to the environment.
- Work Environment: Work in an environment that features hot and cold temperature variations and exposure to food allergens.
- Equipment Operation: Operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment.
